Privacy Policy

 

The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with legal data protection provisions as well as with this Privacy Policy. As a rule it is possible to use our website without providing any personal information. Any personal data collected from our website (e.g. name, address or email addresses) is solely for the purpose of classifying your query or booking. These data are not passed on to third parties without your explicit consent. We would like to point out that transmitting data over the internet (e.g. when communicating by email) may be subject to security loopholes. Therefore, full protection of data against access by third parties is not possible. 

Cookies

Some of our websites use cookies. Cookies do not harm your computer and do not contain viruses. Cookies are used to make our website offering more user-friendly, efficient and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are session cookies. They are automatically deleted after your visit. Other cookies remain stored in the memory of your device until you delete them. These cookies enable us to recognise your browser the next time you visit the website. You can configure your browser to inform you about the use of cookies so that you only permit cookies on a case-by-case basis, accept cookies only for specific cases or generally reject them and activate the automatic deletion of the cookies when you close your browser. If cookies are disabled, the functionality of this website may be limited.  

Server Log Files

The website provider automatically collects and stores information in server log files that your browser automatically transmits to us. This includes:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server enquiry

These data are not stored in such a way as to be personally identifiable. These data are not compiled with other data sources. We reserve the right to retrospectively examine these data in the event of concrete evidence of illegal activity.

Email and contact form

As regards general enquiries which are sent to us via email or via a contact form, the relevant personal data are only stored for the purposes of the respective correspondence. The data transmitted to us shall only be stored by us for as long as they are required for the relevant correspondence. The legal basis for the processing of your data in connection with general enquiries is GDPR [General Data Protection Regulation] Article 6 (1) (1) (f). We have a legitimate interest in processing your data so we can offer you a fast means of making contact and ensure we process your request in accordance with your interests. If you send us specific enquires regarding your reservation or our offers by email or via the contact form, the relevant personal data are only stored for the purposes of the progressing the contract or for executing your booking. The legal basis for this processing is GDPR Article 6 (1) (1) (b).

Room Reservation

When you reserve a room with us, we collect the following information from you: 
• Selected hotel
• Reservation period
• Number of rooms
• Number of people (adults and children)
• Selected extras package
• Selected rate / selected special offer
• First name and last name
• Email address
• Telephone number

Optional Information:

• Arrival information
• Room and bed type and/or other preferences

We use these data to process your reservation and to conclude and fulfil the contract with you. This includes the verification of your identity, the collection of payment guarantee and/or payment information and the sending of marketing news or messages which are relevant to your stay. We take the protection of your personal data very seriously and have therefore reduced the number of mandatory entry fields to the minimum. We save these personal data for 10 years in accordance with the statutory retention periods. If you make a booking via our website, you will be automatically forwarded in the booking procedure to our reservations service provider where your personal data will be processed for the purposes of fulfilling the contract. The legal basis for the processing of your data in connection with a reservation is GDPR Article 6 (1) (b) (f). We have a legitimate interest in our customer loyalty and in improving our customer satisfaction.

Newsletter data

If you would like to receive the newsletter that is offered on our website, we require a valid email address from you as well as information that allows us to verify that you are the owner of the specified email address and that you agree to receive this newsletter. Additional data are not collected. We solely use these data for sending the requested information and we do not forward them to third parties. You may, at any time, revoke the consent granted for the storage of the data and the email address as well as for their use for sending the newsletter, for instance via the "De-register” link in the newsletter.

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies. These are text files stored on your computer that can be used to analyse how you use the website. The information generated by the cookie about your use of this website will generally be transmitted to and stored by Google on one of its servers in the USA. 

 

IP anonymisation

We have enabled IP anonymisation on this website. Therefore, your IP address will be truncated by Google within the area of Member States of the European Union or other contracting parties to the Agreement on the European Economic Area before being transferred to the USA. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activities and to provide the website operator with other services related to website activity and internet usage. The IP address that your browser transmits within the scope of Google Analytics will not be associated with any other data held by Google. 

 

Browser Plugin

You may prevent the storage of cookies by selecting the appropriate settings on your browser; however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) for Google as well as the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de  

Opposition to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie is set which prevents the collection of your data on future visits to this website: Disabling Google Analytics
For more information about how Google Analytics handles user data, please consult Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de  

Contract Data Processing

We have concluded a contract data processing contract with Google and we implement in full the strict specifications of the German data protection authorities for the use of Google Analytics.

Demographic Features in Google Analytics

This website uses the “Demographic Features” function from Google Analytics. This enables reports to be compiled which include details of age, gender and the interests of the website visitor. These data originate from interest-related advertising by Google as well as from visitor data from third-party providers. These data cannot be assigned to specific persons. You can disable this function at any time via the display settings in your Google account or prohibit the collection of your data by Google Analytics as stated in general terms in the point “Opposition to data collection”.  

Google Maps

This website uses the map service Google Maps via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. To use the functions of Google Maps, your IP address must be stored. This information is usually transferred to a Google server in the USA and stored there. The operator of this website has no influence on this data transfer. The use of Google Maps is performed in the interest of an attractive display of our online offers and also to make the locations specified by us on the website easy to find. This represents a legitimate interest in the meaning of GDPR Article 6 (1) (f). For more information about user data handling, please consult Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.  

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. If you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This informs the Youtube server which of our pages you have visited. If you are logged into your YouTube account, you allow YouTube to directly associate your surfing habits with your personal profile. You can prevent this by logging out of your YouTube account. Further information about handling user data, can be found in YouTube’s privacy policy at: https://www.google.de/intl/de/policies/privacy  

SSL Encryption

This website uses SSL encryption for reasons of security and to protect the transfer of confidential content, such as the enquiries you send to us as the website operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. When SSL encryption is activated the data that you transfer to us cannot be read by third parties.

Right of access, deletion, blocking

You also have the right at any time to the free-of-charge access to your stored personal data, their origin and recipients and the purpose of the data processing as well as the right to correct, block or erase these data. If you have any further questions relating to personal data, you may contact us at any time via the address specified in the Legal Notice.

Opposition to promotional emails

The use of contact data published as mandatory within the remit of our Legal Notice to send expressly non-solicited advertising and information material is hereby prohibited. The website operators expressly reserve the right to undertake legal steps in the event of unrequested sending of advertising information, such as via spam emails.  

 

Cookies make it easier for us to provide you with our services. With the usage of our services you permit us to use cookies.
More information Ok