{"id":5783,"date":"2019-07-18T08:57:06","date_gmt":"2019-07-18T06:57:06","guid":{"rendered":"https:\/\/hotel-haus-morjan.de\/?page_id=5783"},"modified":"2022-07-12T18:49:23","modified_gmt":"2022-07-12T16:49:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/hotel-haus-morjan.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\tquestions and answers<\/span>

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\n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Do you have parking spaces at the house? <\/div>\n

Yes, but only 12 spaces. We provide these to our guests free of charge. Otherwise there is the possibility to park on one of the surrounding streets (with costs) The G\u00f6rres underground car park is about 400m away and is open day and night (day ticket: 15,-)<\/span><\/span><\/span><\/p><\/div>\n <\/div>\n

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\n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Is there a possibility to park my bike safely? <\/div>\n

Yes, we have several options for you.<\/span><\/p>

  1. You are welcome to park your bikes in our bike box. It is located in the side area of the hotel and is lockable.<\/span><\/p><\/li><\/ol>

    2. or you can use our bicycle cellar. However, this can only be reached via stairs. For heavy bicycles the way is a little bit difficult. We are happy to help you.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Can I have another glass of wine with you tonight? <\/div>\n

    Wine, beer, sparkling wine and soft drinks are available in self-service at our reception. You are welcome to enjoy these in our lobby or in your room.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Do I have to pay by credit card when booking through your homepage? <\/div>\n

    Depositing your credit card information on our homepage is solely to secure your booking. You can decide on the spot how you want to pay. We offer the following options: debit, credit card or cash.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Can I please bring my dog ? <\/div>\n

    Unfortunately, we have not had a good experience with animals in the past. Therefore, bringing pets is not allowed.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Why do you have different prices for the same room category? <\/div>\n

    We cater to the needs of our guests with our room rates. You always book with us at the best price. Our daily rate offers you the highest flexibility regarding a possible cancellation. If you travel with certainty, you will receive a lower rate. In case of no-show, the full amount is due.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n I have booked my stay at your hotel with a booking platform (booking.com, Expedia, or similar). How can I cancel this booking? <\/div>\n

    You always cancel where you booked. It is not possible for us to cancel your booking in this case.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Sorry, I can't have breakfast tomorrow because I have to leave the hotel early. Can I get an early breakfast. <\/div>\n

    Unfortunately, an early breakfast is not possible. However, you are welcome to get a packed lunch with 2 sandwiches, apple, granola bar, and a kl. Bottle of mineral water at the price of 8,50 Euro.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Can I get tickets for the cable car ride from you? <\/div>\n

    We are happy to sell you a combination ticket, which includes a ride up and down the mountain and admission to Ehrenbreitstein Fortress.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Can I book a room at your reception even if there is no room available on your homepage? <\/div>\n

    Unfortunately no, If there are no rooms available on our homepage, then we are fully booked.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Is there a restaurant in the hotel? <\/div>\n

    We only have a breakfast restaurant. However, in the immediate vicinity you will find a variety of good restaurants with national and international dishes<\/span><\/p>

    Contact us, we will be happy to reserve a table for you.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Can I lock my laptop safely? <\/div>\n

    Yes, we have a safe at the reception desk. We can safely lock your laptop there. Of course, you can also use the room safe.
    <\/span><\/span><\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n I am a vegetarian and have a gluten intolerance ? <\/div>\n

    Just let us know upon arrival and you will of course receive gluten-free bread. Furthermore, we also offer lactose-free milk and vegetarian products.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n We travel by train. Can we have our luggage sent to them in advance ? <\/div>\n

    Of course you can have your luggage sent to us in advance. We will keep it safe until your arrival.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Can our car be left in the parking lot after you check out . <\/div>\n

    Unfortunately no. Our parking spaces are limited. These can only be used during your stay at the hotel. Once you have checked out you must also remove your vehicle. You will surely find a free parking space on the streets around our hotel. Certainly in the underground car park at G\u00f6rresplatz. <\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Do you have a separate room where you can meet with several people? <\/div>\n

    Unfortunately no, we only have our breakfast room and a small lobby, but you are welcome to use them outside of breakfast hours.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Can we already arrive in the morning and also have breakfast; even if we can only move into our room from 3 p.m. b <\/div>\n

    You are also welcome to have breakfast with us on the day of your arrival for \u20ac15 per person.<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n We are not hotel guests. Can we still have breakfast with them? <\/div>\n

    You’re welcome. Our delicious and extensive breakfast buffet then costs \u20ac15 per person<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n We are hotel guests and would like to have breakfast together with our children\/acquaintances. Is that possible? <\/div>\n

    Of course and with pleasure. Please inquire at reception about the current prices for external breakfast guests.
    <\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n After checking out, can we still leave our luggage\/bikes with you? <\/div>\n

    Yes very much. Your luggage is safe in our luggage storage and the bike in the bike garage.<\/p><\/div>\n <\/div>\n <\/div>\n \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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    \n\t\t\tquestions and answers<\/span>

    rooms<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n When can I move into my room? <\/div>\n

    From 15 clock. Since our guests do not check out until 11 am, we need the time to properly prepare your room so that you can feel comfortable in a clean and tidy room from the start.<\/span><\/span><\/span><\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n By what time do I have to check out? <\/div>\n

    You can check out until 11am. If you use a hotel parking lot, the check-out also applies to your vehicle.
    <\/span><\/span><\/span><\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Can I smoke in the room? <\/div>\n

    No, our hotel is non-smoking. However, we allow smoking on our terrace and on the room balconies. However, we ask you not to throw burning cigarettes from the balcony. They may endanger other hotel guests or damage our awnings and parasols
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    <\/span><\/span><\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Where do I leave my room key if I have to leave and the reception is closed? <\/div>\n

    If the reception is not yet manned, leave the key on the desk in the room. But please remember to pay for your stay in advance<\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Do you have a crib or cot? <\/div>\n

    Of course. If you let us know that you need a cot, we will prepare your room accordingly.<\/span><\/span><\/span><\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Can I book a room for just a few hours? <\/div>\n

    That is possible. However, you pay the price for one night.<\/span><\/p>

    <\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Is there a hair dryer in the bathroom? <\/div>\n

    Yes in every bathroom we have a hair dryer.<\/span><\/p>

    <\/span><\/p><\/div>\n <\/div>\n

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    \n \n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t\t<\/i>\n\t\t\t\t\t\t<\/span>\n Do the rooms have a fridge and a safe? <\/div>\n

    Yes all rooms have a minibar and a safe.<\/span><\/p>

    <\/span><\/p><\/div>\n <\/div>\n <\/div>\n \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    questions and answers General Do you have parking spaces at the house? Yes, but only 12 spaces. We provide these to our guests free of charge. Otherwise there is the possibility to park on one of the surrounding streets (with costs) The G\u00f6rres underground car park is about 400m away and is open day and … Read More “FAQ”<\/span><\/a><\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-elementor.php","meta":{"inline_featured_image":false,"footnotes":""},"_links":{"self":[{"href":"https:\/\/hotel-haus-morjan.de\/en\/wp-json\/wp\/v2\/pages\/5783"}],"collection":[{"href":"https:\/\/hotel-haus-morjan.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotel-haus-morjan.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotel-haus-morjan.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotel-haus-morjan.de\/en\/wp-json\/wp\/v2\/comments?post=5783"}],"version-history":[{"count":24,"href":"https:\/\/hotel-haus-morjan.de\/en\/wp-json\/wp\/v2\/pages\/5783\/revisions"}],"predecessor-version":[{"id":7942,"href":"https:\/\/hotel-haus-morjan.de\/en\/wp-json\/wp\/v2\/pages\/5783\/revisions\/7942"}],"wp:attachment":[{"href":"https:\/\/hotel-haus-morjan.de\/en\/wp-json\/wp\/v2\/media?parent=5783"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}